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Frequently Asked Questions

Thank you for visiting our website. If your question is not listed below, please get in touch with our friendly team on info@thenaturequeen.com and will get back to you within 12 hours.

Product Questions:

What means raw honey?

Question number one most people ask is what Raw Honey. Raw honey means that this honey hasn't been pasteurised (heated to high temperature), processed or micro-filtered (filtered under high pressure through a micro-filter to remove small particles like pollen.

Most importantly it is free from antibiotics and has not been infused with any additional flavourings or sweeteners

Commercially available honey on market is usually heavily processed, pasteurised and heated to make it more appealing for the customer. Also honey bought from our local shops may also be blended with other low quality honey or mixed with refine sugars. These processes destroy all the vitamins, minerals, amino acids and enzymes that the honey contains. Pasteurisation also reduces honey’s nutritional value, benefits and quality.

Our organic honey we do test in certified laboratory to meet the high quality standards of raw honey. We use sustainable beekeeping practices and use natural and ecological remedies for treating bees. This way we can ensure the honey is real and preserves all of its natural beneficial qualities.

Is your organic honey pure or adding any sugar to it?

Yes, our honey is 100% pure and natural and is not processed, pasteurised or filtered. Is also not infuses with any other flavours and keep honey natural flavour and goodness!

Why has my honey crystallised?

Honey crystallisation is purely a natural process. All raw honey sets over time depending on its characteristics and nutrient composition. Only honey which has been processed or pasteurised may stay in its original state throughout the whole time. This is because pasteurised honey goes through high heating in high temperature. This is where all the natural properties of raw honey are lost.

Natural honey carries small particles of pollen or propolis in it as raw honey is only filtered from big solids. Pollen carries many nutritional values. And the different composition of minerals in it may lead to honey crystallising sooner or later. For example, Acacia honey or honeydew remains in liquid form for long time of period.

Should crystallisation occur, gently warm the jar in hot water to return to liquid state but please make sure that the temperature is not higher than 40 degrees Celsius.

How do I store and use my organic honey?

Please store your raw honey in cool and dry place. Make sure it is out of direct sunlight and that the lid is always fully closed after use. When left opened for pro-longed periods of time, due to its qualities, honey may attract too much moisture and can become spoiled.

You can use your honey with any dish or drink or have it on its own. If you’re using honey with tea, we recommend to let the tea get slightly cooler so that the heat does not destroy all of the natural and healing properties of raw honey.

Where does your honey come from?

Our raw honey comes from Romania from Little village name of Maglavit in Dolj County and all hives are located right in their orchard, near an acacia forest, 2 km from the Danube river.

Is The Nature Queen organic honey?

Yes, our honey is organic.

Why is raw honey not suitable for children under 1 year of age?

Raw honey is full of different minerals, nutrients and vitamins that have natural healing properties. In addition honey may also carry non-toxic and friendly bacteria called Clostridium botulinum. However as children under 1 year of age are more sensitive to whole environment there is a risk of this bacteria surviving in infants stomach. Therefore, to prevent the risk, we place a warning on the label “Not suitable for infants under 12 months”.

Once there is no risk, raw honey is fully recommended to be used by children. Scientific researches has shown that children had better blood system and skin colour. Additionally the research has showed that children were less prone to illnesses due to stronger immune system. Fun fact is that babies on raw honey diet cried less too.

Is your honey suitable for vegetarians?

Yes, our honey is suitable for vegetarians.

Is honey vegan ?

We can't advise on whether it is suitable for vegans as there are different opinions to whether honey is or not. However, we are able guarantee that our honey is sourced ethically.

Honey calories facts -

Here are the raw honey nutrition facts based on serving size of 1 tablespoon of honey (25g).

Amount per serving:

Calories 78 kj
Total Fat 0 g
Fibre 0.05 g
Total Carbohydrate 20.4
Protein 0.1g

Payments and delivery

Do you take PayPal payments?

Yes we do take PayPal payments. We also accept Apple Pay and debit/credit card.

How long does it take to deliver?

We deliver orders in 3-5 working days. Often sooner.

How much you charge for delivery ?

We charge £3.60 standard delivery charge (3-5 days). Delivery is free if you spend over £35.

MY ORDER HAS NOT ARRIVED!

We’re really sorry your order is delayed. We truly intended to dispatch your order (and everyone else's) straight after they were placed. If you have not received it within 5 working days since you ordered, please email our customer service team info@thenaturequeen.com

Very good very professional

Number one is really 1000% honey

Amazing value and taste

I’m already on my second order of this beautiful amazing range of honey. These also made a great Christmas gift that went down well. Thank you for my gift too. I absolutely love it and have kept it hidden for myself! Very tasty indeed!

Raw honey comb

What an amazing piece of nature’s work! The children were so excited to try this, with lots of questions too! Made an interesting afternoon learning about the bees and the bees!

Bee pollen

I’m impressed with this product! After taking this for over a month I feel a lot better in general. Having ditched the shop bought vitamins to give this a go. I feel so much better, I’ve built up to a teaspoon a day, in the morning with a spoonful of honey in my coffee for a good start to the day!

Amazing raw honey

I have used this in coffee, also roasted some carrots, they tasted so good I can’t wait to roast other veggies with the rest of the range to see if any top the taste of this Acacia!

Amazing Raw Honey

I’m so pleased I found this family run business. Have tried all varieties and cannot decide on a favourite as they all taste so good!

My favorite honey

I first bought this from a farmer's market in Greenwich while on vacation. I wish I would've stocked up because it's the best honey I've had. Like others have said, it's velvety smooth, sweet and flavorful. We eat it right out of the jar sometimes.

With love from the U.S.

Nice honey with Healthy benefits

Get this honey for my wife, for her immune system. The says it help so we try it. And taste nice

Lovely

I would never go back to the honey one can get in British supermarket chains.

Yummy buy this honey

I came across this honey at Grenwich Market and what a find. Now getting supply for the rest of the year. Everyone loves it. Enjoy

Beautiful bee pollen

Taste and smell of this product is exelent. It s natural bio stimulant- 1 tea spoon a day - you feel good. It s pure organic product!

100% Organic Honey - Polyfloral

I like Raw Sunflower Honey

With a number of metabolic health benefits, organic sunflower honey can be considered a healthier alternative to food and drink sweeteners.

great customer service and fast shipping

thank you very much for great quality and fast shipping! AS ALWAYS!

Exelent product

The taste of honey is velvety, smooth with tint of propolis and bee wax. No sugary after taste. This is the best honey of all what we had. Presentation and delivety are exelent! Happy customer Natalia

I really like your honey👍

Very good and nice honey. Thanks

Very Good Quality

I bought the honey selection for my parents and they loved it. I highly recommend it. Is very hard to find in the UK this quality of organic honey !

100% Organic Honey Selection - 3x 260g

really quality outstanding

i am very pleased with the quality/ fast delivery/ price

you really get what you are paying for and is worth every drop

thank you for my gift as well!!!

Unique product and fast delivery

Arrived very quick and the honey is unique..
Im not gonna say much, highly recommended product!!!

So smooth and tasty

So smooth and tasty

Great quality!

Simply word... delicious.
Really, really good and tasty.
Cannot wait for bigger jars to buy!
Fast delivery! ❤

Very tasty!

I was very surprised how tasty honey Romania has. I do really love the flavour. My favourite is honeydew however all are superb!

Amazing flavours!!!

I tried the Raw Honey Collection, delicious honeys, full of flavours!
I recommend this set for those who love honey.
Real Honey. 🍯
Forget the honey in supermarkets.