Frequently Asked Questions | The Nature Queen Honey

Still have questions? Email us at info@thenaturequeen.com and we’ll reply within 12 hours.


🍯 Product Questions

1. What is raw honey?
Raw honey is honey in its purest form—unpasteurised, unprocessed, and unblended. It’s lightly filtered to remove wax but retains all natural nutrients like enzymes, pollen, amino acids, antioxidants, and vitamins. Unlike supermarket honey, ours is never heated or diluted, ensuring maximum health benefits and flavour.


2. Is your honey pure, or do you add sugar or flavourings?
Our honey is 100% pure—no added sugar, sweeteners, or flavourings. The natural taste and aroma come directly from the flowers our bees forage.


3. Why has my honey crystallised?
Crystallisation is a natural sign of raw, high-quality honey. It happens because real honey contains natural sugars and pollen. To return it to liquid, place the jar in warm water (max 40°C) and stir gently. Avoid microwaving.


4. How should I store and use raw honey?
Store it in a cool, dry place away from sunlight. Keep the lid tightly closed. You can enjoy it in warm drinks (below 40°C to keep nutrients intact), drizzle over food, or take it by the spoon.


5. Where does your honey come from?
Our honey is sourced from Maglavit village, Dolj County, Romania, just 2 km from the Danube River. Surrounded by acacia forests and wild meadows, it’s a pristine area ideal for natural beekeeping.


6. Is your honey organic?
Our bee pollen is certified organic, and we follow strict natural beekeeping practices for our honey—no pesticides, no antibiotics, and no additives. While the honey itself is not officially certified organic yet, it is independently lab-tested for purity and quality.


7. Is honey safe for children?
Raw honey should not be given to children under 12 months old due to the risk of botulism. For older children and adults, it’s perfectly safe and nutritious.


8. Is your honey suitable for vegetarians or vegans?

  • Vegetarian-friendly – Yes, our honey is suitable for vegetarians.

  • Vegan-friendly? – Opinions differ. Some vegans avoid honey, but we follow ethical beekeeping practices that prioritise bee welfare, so the choice is yours.


9. What’s the nutritional value of your honey?
Per 1 tbsp (25g):

  • Calories: 78 kcal

  • Carbohydrates: 20.4 g

  • Fat: 0 g

  • Protein: 0.1 g

  • Fibre: 0.05 g
    Contains trace amounts of enzymes, antioxidants, and vitamins.


10. Do you offer other bee products like bee pollen, royal jelly, or propolis?
Yes! We offer certified organic bee pollen, packed with proteins, vitamins, and minerals. We also work with raw royal jelly and propolis, known for their immune-boosting, anti-inflammatory, and antibacterial properties. Availability is seasonal—join our newsletter or contact us to stay informed.


💳 Orders, Payments & Delivery

11. What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, Amex, Discover), as well as PayPal and Apple Pay.


12. How long does delivery take?
UK standard delivery takes 3–5 working days. Most orders arrive sooner. You’ll receive tracking updates once your order ships.


13. How much is delivery?

  • £3.60 standard UK delivery (3–5 working days)

  • Free UK delivery on orders over £35


14. My order hasn’t arrived. What should I do?
If it’s been more than 5 working days, please email us at info@thenaturequeen.com with your order number—we’ll look into it immediately.


🌿 Why Choose The Nature Queen?

  • Pure, raw, lab-tested honey

  • Certified organic bee pollen

  • No additives, antibiotics, or artificial processing

  • Sustainable, ethical beekeeping

  • Fast, reliable UK shipping

  • Loved by customers—97% satisfaction rating

Based on 122 reviews
96%
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Honey Dew Honey

Tried this few years ago now in London at a market . Never looked back , this is all I buy now . Taste is perfect , ordering and delivery so easy

Quality product

Quality product, decent price. Came well packaged. Will buy again

Perfection royal jelly 2.4%

If you want to understand how good it is you need to determination to see result but when they arrived you gonna love it . I have epilepsy my auras has stopped after 1 week of taking it now im on day 33 without any auras but remember water is a key. I come back to life my smell taste focusing has change . Im more calm not getting angry . My nails shine. Im new man .Thank You.

Bee pollen

Arrived quickly s d in organic packing , product is excellent , new to this and only started taking lately but so glad I have found this site

Rapeseed honey

Absolutely lovely

Excellent quality, but the plastic feels out of place

The product itself is fantastic, but the cheap plastic packaging doesn't match the "expensive" nature of the brand. For an authentic natural company, using glass or recyclable cartons would feel much more appropriate and sustainable. I’d love to give this 5 stars, but the packaging needs to catch up to the quality of the contents.

100% Organic Bee Pollen - 100g / 500g / 1kg

Disappointed for not discovering this taste before

Acacia Honey

Delicious honey

Quality perfection 👌

Feel like a new god.

So refreshing

I first tried the Buckthorn berries in a local artisan cafe. I loved the “tea” they made with them and wanted to try myself at home.
I bought a glass teapot with a filter and set about looking for the Buckthorn berries which I found on The Nature Queen site.
The delivery was quick and the “tea” I made at home was just like in the cafe.
Thank you so much for helping me on my road back to health and fitness.

Delicious rapeseed honey

Really great honey. I ordered the organic rapeseed honey recently and it tastes great. A very unique texture, very thick and creamy. I look forward to trying the rest of the range.
Very efficient service from The Nature Queen!

Effective relief for sore throat and other cold virus symptoms

I started using this at the first sign of cold symptoms, including a sore throat. I used two sprays, three to four times per day, and found it effective in relieving my symptoms. Having tested it at the makers’ market stall, I knew in advance that it wasn’t going to taste pleasant, but the taste soon wears off and you start to feel relief quite quickly afterwards.

Initially, after spraying it towards the back of my throat, I felt a tingling sensation, but that soon wears off too. I highly recommend this as a cold remedy and will continue to use it as a preventative.

Excellent

Excellent quality and fast delivery

The best of the best

The best product ever

Super cream with effective healing properties

I bought this after testing it at the Makers Market, Brockley. I applied it to my dry hands, which also had a wound that was not healing well.
The results were dramatic. My dry skin was soothed and my wound started to heal.
I love this product and highly recommend it, not just for lips but for any dry skin areas, including face.

Very sweet and tasty

It’s so nice to start your day with a taste of this sweet honey

The best honey 🍯 ever

It’s a very delicious honey, and it’s good to take it when you have a sore throat as well.

The icing on the cake so to speak.

Love it and not to expensive.

Candle

Its beautiful

Propolis Spray

Potent, medicinal and very easy to use. Handy spray can be kept in pocket or bag, no fiddly bits. I ordered extra and gave them as Christmas presents, everyone was delighted. I will be ordering more. Thank you for the lovely products.

Honey as a gift

Beautiful packaging, made a nice gift extra special.

Bee Complex

Delicious. I'm sure its keeping us all well in winter. A bigger jar would be marvellous.

Amazing

Really happy with all the products . All taste delicious specially the pollen. Five stars ⭐️⭐️⭐️⭐️⭐️

Propolis Olive Oil - 15% Strength - 20ml- Alcohol Free